Our brownies have a shelf-life of up to 10 days in a cool cupboard, and 2-3 weeks if refrigerated. They last for 3 months if frozen and stay in perfect condition.
However you store them, make sure they are very well wrapped.

We recommend allowing around 2-3 bites per person (or 3-4 if they really love brownies!).

- 24-bite box: 8 - 12 people
- 12-bite box: 4 - 6 people

Yes, our brownies can be frozen for up to 3 months. This is the perfect way to store them and just take out however many bites you need at a time. They only take an hour or so to defrost and if you are really peckish you can even eat them 5 mins out of the freezer. This is great in summer!! Think frozen margaritas vs regular!

As this varies from product to product, all nutritional info is listed on the product page itself along with allergens and ingredients.

Many of our products do not contain nut ingredients so if you don't love nuts, we've got you covered!
However, we cannot guarantee a fully nut free product due to where the product is made as there may always be traces.

We are working on a new range of wheat free and vegan brownies - keep an eye on the website or sign up to newsletters to get updates!

Yes, unless otherwise stated on the product page, all our
products are vegetarian (even the Red Velvet!)

Our brownies do not contain any meat and do not contain
alcohol as a final ingredient so for most people they are halal friendly. The
gold shimmer that is used on our Gold Medal Salted Caramel and Faux-rerro
flavour brownies contains alcohol as the propellant but this evaporates
after application so there should be no alcohol left in the final product. We
understand that for many schools of Islamic thought this use of alcohol is
permitted as the alcohol is a carrier and its primary purpose is not consumption
or intoxication.

All our regular brownies contain milk, eggs, gluten, and soya, with possible traces of nut. Detailed allergen and ingredient information can be found on the actual product page if you scroll down the descriptor.

Not at the moment but stay tuned as we are always on the lookout on how we can make this work!

No, they aren't – we aren't a nut-free kitchen, so traces of nuts are impossible to avoid.

However, many of our products do not contain nut ingredients so if you haven't got a nut allergy, but you just don't like nuts, we've got you covered!

Our brownies are always vegetarian unless stated otherwise.

Our Jaffa Cake brownies use a syrup in the recipe that contains a small amount of alcohol.

The gold shimmer that is used on our salted caramel and hazelnut brownies contains alcohol as the propellant, but this evaporates after application so there should be no alcohol left in the final product.

No, we can't currently offer custom boxes.

You can select a DISPATCH day - the day when we send out brownies, and then the delivery date will depend on which delivery service you decide to opt for. More info here

Yes, if you are signed up to our mailing list you will get a welcome discount and occasionally we send out discounts to our loyal customers via the newsletter!

If the value of your voucher exceeds the cost of your order, you will be credited with the remainder to use on your next order. You cannot select a specific value to redeem on your order.

Orders placed by 3pm Monday to Friday will be delivered the next working day with DPD and in 2-4 working days with Royal Mail. Orders placed after that time might still be dispatched the same day but will most likely be dispatched the next working day instead.

Orders placed after 3pm on Friday or over the weekend will most likely be dispatched on Monday (except bank holidays)

Please note, orders placed on Friday might be delivered on a Saturday or even Sunday. This is out of our control. Royal Mail do deliver on Saturdays and while DPD are a working day service, our trusted DPD drivers very occasionally, may get a little ahead of themselves and deliver your parcel earlier. 

We deliver throughout the UK.

Unfortunately, we cannot accommodate requests for deliveries outside of the UK.

Deliveries to Scotland, Northern Ireland and the Islands can only be made with Royal Mail, not DPD

Unfortunately, we can't guarantee delivery dates as unforeseen circumstances (such as adverse weather conditions or delays en route) can occur.

Our brownies, amazing as they are, are perishable items and unfortunately we can’t offer you a refund once out for delivery. However, please do contact us if you have any problems and we will see what we can do to resolve the problem.

Should your order(s) arrive damaged and/or defective, we ask that you send photo evidence of this to info@badbrownie.co.uk and our team will proceed accordingly.

Yes, as you checkout you must choose a dispatch date which can be upto 30 days in the future. The date of delivery after dispatch will vary depending on which postal service you choose at checkout

If you notice your address is incorrect please get in touch with us as soon as possible with your order number and correct address. If the package has not been packed or dispatched yet, we should be able to change it for you - however speed is of the essence as our team pack throughout the day Mon-Fri. Unfortunately, we are unable to change delivery addresses once an order has been packed or dispatched, especially with Royal Mail. If you have chosen DPD overnight delivery please get in touch as soon as you can and we can see what we can do, as if it is a minor change (eg the wrong house number) then they may be able to change it. Or, you can designate a neighbour when you get the delivery update text message or email.

We cannot offer refunds for any incorrect addresses and checking the correct address is entered is the sole responsibility of the person placing the order. We offer an order review page during the checkout process specifically for customers to check their order details before confirming the order.